The entertainer(s) often need to make several trips to and from their vehicle to prepare and/or set-up at the venue. Some services require lengthy set-ups and/or have supplies that are heavy. Please save a close parking spot for the entertainer(s) so that we may be on time to your event.
Our pony trailers need a close place to park with no backing up or turning around required (please!). Please save a spot 4 car lengths long on a straight away. We cannot park in the driveway. The area in front of a typical house with driveways on either side is perfect! Narrow cul-de-sacs and dead ends can present major issues, delaying setup and forfeiting the client’s service time. Please let us know ahead of time if parking might be an issue and we can recommend some options.
Any parking fees incurred by the entertainer(s) must be fully validated and/or reimbursed by the client. This amount can be added to the initial booking, or paid direct to the entertainer(s) the day of. If the scheduled entertainer(s) has access to “free parking” but this requires a long walking distance to get to the venue, the entertainer may opt to park in a closer area that requires payment. In this case, client is still responsible for reimbursing any parking fees incurred. If client is unable to save a close parking spot and the entertainer(s) must park far away from the venue this may result in a late start time and the entertainer(s) may not be able to make up the time after if he/she is scheduled on another event immediately after. In this case, client is still responsible for the entire amount due even if the entertainer(s) was unable to stay the allotted time.
Our set up time takes about 10 minutes. It goes much faster if the guests can wait to be surprised by the animals until we’re ready to start. So, if your show is at 2pm, we’d arrive around 1:45 p.m. to set up. We allow 15 minutes maximum for setup for all packages (except the deluxe petting zoos 25 minutes).
Any additional setup time beyond 15 minutes will be deducted from the allot time to keep your entertainer(s) running on time for later shows. In the case of extremely difficult setup the entertainer might have to end early as well to allow for packing up time to remain on schedule for events booked after yours. Typical setup is about 4-5 school bus lengths with minimal stairs or obstacles (street to the backyard of a house, school parking lot down to a classroom). We’ve done a petting zoo up 4 flights of stairs or hauled animals deep within a Beverly Hills Estate, no problem. Those clients just let us know ahead of time so we could account for it. J Bottom line: If you think your setup might not be typical, just ask! It’s much better to be prepared and arrive extra early than have trouble and run late during your event.
Multiple stairs can be an issue. Please let us know if you have any stairs and we can consult on the best option. For lots of stairs, if we deem it possible, then there will be a surcharge as setup will be much more time consuming. Technically the charge is for extra time that we use to setup and pack up to allow us to remain on schedule. Ponies cannot walk down a staircase as well as some of our petting zoo animals.