How to have successful Reptacular Animals party!
We can do our animal shows indoors or outdoors. Park parties are welcome & we carry park insurance.
Before the Party
Parking (Petting Zoos): A close unloading spot is needed along with a close parking spot. We bring many heavy fences, animal containers and crates.
Parking (Pony Trailer): Our pony trailer needs a close place to park with no backing up or turning around required (please!). Please save a spot 4 car lengths long on a straight away. (The area in front of a typical house with driveways on either side is perfect!)
Park Parties: We perform at many parks all over the Greater Los Angeles area. However, it is our clients responsilbity to notify the park they will be having live animal entertainment. Some parks request a copy of our insurance and/or our business license and permits. We can easily provide copies of those. Some parks require an additional insured certificate with endorsement which costs $25. We’ve only had 2 parks (both in Orange County) require the additional insured certificate plus a “special wording” endorsement that costs $150 (ouch!). If our client chooses not to inform the park and that day the park will not allow Reptacular Animals to perform their hired package, the client is still responsible for the full payment to Reptacular Animals.
Shade (Petting Zoos): Please make sure that the petting zoo has at least partial shade. If there’s no shade, we might not be able to setup and the client would still be responsible for paying the entire balance.
Heat (Pony Rides): Especially in the summer, animals can overheat (and kids do, too). If it’s over 100 degrees at our ranch, that means the trailer is over 110 degrees inside and we cannot transport our animals in a life-threatening situation. However if you are “playing it by ear” with heat you must let Reptacular Animals know 24 in advance or by the Friday before if it’s a weekend party so you can get the entertainer’s number. In that case remember the deposit is non-refundable, but there are a few options the client has:
- Wait until it’s cooler in the day for the pony rides.
- Reschedule the pony rides for a different day. If you need to postpone, last minute postponing are permited a minimim of 4 hours before the event with the deposit applied to any reschedule within 90 days.
- Switch to a small petting zoo that can fit inside an air conditioned vehicle (goat, chickens, ducks, bunnies, tortoise – special pony ride substitution price of $150 for 1st hour).
- Switch to a different Reptacular Animals party package that be indoors based on availabilty that day.
Rain: We will be at your event rain or shine. Petting zoos just need shelter (a few rain drops are OK). We’ve done zoos in garages, partios, under pop-up tents, etc. Pony rides cannot take place in direct rain. A garage or other covered area is fine. Disclaimer: Wet conrete can be slippery for ponies so we reccomend a dry area to walk the pony rides. You must let us know by 4pm the Friday before your party (we are out of the office all weekend) if you need to cancel, postpone or worried about weather. However if you are “playing it by ear” with rain you must let Reptacular Animals know 24 in advance or by the Friday before if it’s a weekend party so you can get the entertainer’s number. If you need to postpone, last minute postponing are permited a minimim of 4 hours before the event (by calling your entertainer only, NOT the office) with the deposit applied to any reschedule within 30 days. You can also apply your deposit to a different package that can be accommodated indoors.
Stairs: Multiple stairs for setup for petting zoos and pony rides can be an issue. Please let us know if you have any stairs and we can consult on the best option. For lots of stairs, if we deem it possible, then there will be a surcharge as setup be much more time consuming.
Set Up: Our set up time takes about 10 minutes. It goes much faster if the guests can wait to be surprised by the animals until we’re ready to start. So, if you’re scheduled for 2pm, we’d arrive around 1:45 p.m. to set up (pony rides (with no petting zoo option) have quicker setup so they usually arrive just a few minutes early).
Insurance: We carry $2 million dollar liability insurance and can provide a copy if requested. Some organizations require to be added as an additional insured – which is no problem – but our insurance company charges an extra fee.
Animal Safety: Our animals are well-cared for and are used to being around children. However, if one is having an “off day,” (just like people do), we will hold it back. We don’t force our animals to perform.
Deposit: To book a show with us, a deposit by credit card, check, or PayPal is required. The deposit is non-refundable, but will still apply if the reservation needs to be rescheduled, postponed, or switched to a different animal package up to 1 week prior to the date. Any changes within 1 week of the event will only have the deposit credited to a future event if changes were due to rain or heat. All deposit credits must be used within 30 days of the original event date.
Credit Cards: If you would like to pay the balance by credit card there’s a 3% charge and payment must be made at least 24 hours prior to the event or by the Friday before if it’s on the weekend. We accept Visa, MasterCard, American Express and Discover. We cannot accept credit cards on location; payment in cash or check is due the day of the event. To charge the balance on a credit card after the event, there is a $5 service fee in addition to the 3%.
Cancellation: If a cancellation notice is not given at least 6 hours before the event and the entertainer arrives, the full balance of the show will need to be paid. If the full balance is not paid, it will be charged to the deposit holder’s credit card or will be pursued legally. The client agrees to these terms by making a reservation. The client will also have to pay for any fees associated with collecting full payment.
During the Party
Birthday Child: We start the presentation by having everyone sing a warm, Reptacular Animals “Happy Birthday” to the birthday child(ren). They can also be the first with everything.
Food: We always remind the children to wash their hands after handling the animals. We do carry hand sanitizer, but soap and water is still the best.
Supervision (Petting Zoos): Please make sure to supervise younger children around the animals. They sometimes can be a little rough.
Supervision (Pony Rides): The pony handler is in charge of the pony, not the kids. If a child is not able to safely ride alone, an adult is needed to help the child.
After the Party
Clean Up: We always clean up after our animals. Setup is ideally on grass to make it easier on the animals and cleanup is super easy. If grass is not possible, there will be minimal “evidence” from our petting zoo that a light hosing down can 100% remove. Or you can choose add a tarp with hay/shavings for bedding as then “no evidence” of the animals will be left – we roll it up and dispose of it for you!
Gratuity: Gratuity is not included in the fee. Everyone sincerely appreciates your gratuity for a job well done and 10-20% is customary.
Payment (Private Events): If you haven’t paid prior to the party, cash or check payment is due the day of the event. The full balance should be paid by the day of the event. If for some reason that doesn’t happen, then payment must be made by the following business day. After one business day, there will be a $10 fee per week of us waiting to receive full payment. Any amount not paid in full within 30 days is subject to additional interest, penalties, collection fees, and/or additional court fees. By using our services, the client agrees to these terms.
Payment (Corporate / Agency Events): Sometimes organizations have to wait on a check so payment is not ready on the day of the event. There is a 7 day grace period for payment. After one week, there will be a $10 fee per week of us waiting to receive full payment. Any amount not paid in full within 60 days is subject to additional interest, penalties, collection fees, and/or additional court fees. By using our services, the organization agrees to these terms.
Returned Check Policy: Reptacular Animals is happy to offer the privilege of accepting a check payment the day of the show. Any returned check is subject to a $25.00 collection fee plus a $10.00 insufficient funds fee when returned check happens initially. If Reptacular Animals has a credit card on file, Reptacular Animals is authorized to run the returned check amount plus fee on that credit card. If payment is not resolved immediately, there will be a $10 fee added on per week from the original event date. Any amount not paid in full within 30 days is subject to additional interest, penalties, collection fees, and/or additional court fees. By writing a check the day of the show, the check writer agrees to these terms.
Return/Refund Policy: There are no refunds or discounts eligible after services are rendered. By allowing Reptacular Animals to perform/setup, you are waiving any right to a discount or refund and will be responsible for paying the entire balance.
Goodbye: If you have not booked us to stay for additional time, we do leave promptly since we often have multiple parties to attend. Happily for us, animal parties are very popular.